A watch made only once. For one person.

This is not a model.

This is not a collection piece.

This is a 1/1 EP Watches timepiece, fully customized and assembled by hand — created exclusively for you.

You will be able to choose every essential element of your watch:

Case style and finish

Dial color and design

Hands, indexes, and details

Strap type and color

Caseback engraving (optional)

Each watch is assembled, adjusted, and tested individually, with the same care as a personal commission.

No two pieces are ever the same.

What you receive

A unique EP Watches 1/1 timepiece

Handmade assembly and quality control

Certificate of authenticity

3-year international warranty

Premium EP packaging

Important notes

This product is made to order

Production time varies depending on configuration

Once production starts, custom orders cannot be returned or exchanged

Worldwide shipping available (shipping & customs may apply)

More than a watch

An EP custom watch is not about trends or status.

It is about time, meaning, and personal identity.

A watch that exists once —

because your story does too.

Shipping Policy – EP – Eduardo Pimenta Watches

At EP – Eduardo Pimenta Watches, every timepiece is made with care, precision, and purpose.
As each watch is hand-assembled and inspected individually, our shipping policy reflects both the craftsmanship and transparency behind every order.

1. Processing Time

Each EP watch is assembled and tested to order.
Our standard processing time is between 3 to 15 business days, depending on component availability and customization requests.

We will notify you as soon as your watch is ready to ship and provide a tracking number immediately after dispatch.

2. Shipping Regions

We proudly ship worldwide, directly from our Swiss atelier in Vuisternens-devant-Romont.
Our watches are carefully packed, insured, and sent with international carriers.

We currently ship to:

• Switzerland 🇨🇭

• European Union 🇪🇺

• Worldwide 🌍 (including the United States, Canada, United Kingdom, Asia, and Oceania)

If your location is not listed or delivery services are limited in your country, please contact us before ordering — we’ll do our best to find a safe delivery option.

3. Shipping Costs

• Free worldwide shipping on all orders above 300 CHF.

• For orders below 300 CHF, shipping fees are calculated automatically at checkout, based on destination and carrier.

All shipments include tracking and insurance for complete peace of mind.

4. Carriers and Delivery Methods

Depending on the destination, we work with trusted international carriers such as:

• Swiss Post

• DHL Express

• UPS

• FedEx

We always select the most reliable and secure service available for each country.
Tracking details will be provided by email once your parcel has been dispatched.

5. Customs, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, or additional local fees, depending on your country’s regulations.

These charges are not included in our prices and are the responsibility of the customer.
Once the package reaches customs, EP Watches cannot control or predict additional costs or delays.

If your parcel is held for clearance, we recommend contacting your local customs office directly for assistance.

6. Estimated Delivery Times

Because each piece is handcrafted and shipped internationally, delivery times vary depending on destination and customs processing:

These times are estimates and may vary due to factors outside our control (customs, holidays, or carrier delays).
We appreciate your patience — each watch is worth the wait.

7. Lost or Damaged Packages

All parcels are shipped with insurance.
If your package is lost or arrives damaged, please contact us within 7 days of delivery at:
📧 eduardopimentawatches@gmail.com

We will coordinate with the carrier to resolve the issue and, if necessary, send a replacement or process a refund.

8. Address Accuracy

Please ensure that your shipping address is correct before confirming your order.
We are not responsible for delays or lost parcels due to incorrect or incomplete address information.

9. Questions

For any shipping-related inquiries or special delivery requests, please contact us directly:
📍 EP – Eduardo Pimenta Watches
Route de Sommentier 2, 1687 Vuisternens-devant-Romont, Switzerland
📧 eduardopimentawatches@gmail.com

Human Note

We’re not a mass-production brand.
Every EP watch is built, tested, and packed by hand — and that takes time.
Your patience allows us to keep our promise: quality over speed, meaning over quantity.