EP – Eduardo Pimenta Watches (“EP Watches”, “we”, “us” or “our”) respects your privacy and is committed to handling personal data transparently and responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit epwatches.net, contact us, create an account, place an order, request a personalised watch, participate in our programmes or otherwise interact with EP Watches.

1. Who Is Responsible for Your Data

The controller responsible for the processing described in this policy is:

EP – Eduardo Pimenta Watches
Route de Sommentier 2
1687 Vuisternens-devant-Romont
Switzerland

Email: eduardopimentawatches@gmail.com

2. Personal Data We Collect

Depending on how you interact with us, we may process:

Identification and contact information

Such as:

• name;
• email address;
• telephone number;
• billing address;
• shipping address.

Order and transaction information

Such as:

• products ordered;
• order history;
• transaction status;
• delivery information;
• returns;
• warranty and after-sales records.

Payment card or account details may be processed directly by our payment providers. EP Watches does not necessarily receive or store complete payment credentials.

Account information

If you use a customer account, we may process account identifiers, saved addresses, order information and related account activity.

Communications

We process information that you send to us through:

• email;
• contact forms;
• customer support;
• social media;
• WhatsApp or other messaging platforms;
• customisation requests.

Customisation information

For engraved, personalised or 1/1 projects, we may process names, dates, text, photographs, artwork, logos or other material supplied by you for the requested work.

Technical and usage information

When you use our website, certain information may be processed automatically, including:

• IP address;
• browser type;
• device type;
• operating system;
• cookie identifiers;
• pages viewed;
• interactions with the website;
• approximate location derived from technical data;
• referral information.

3. Why We Use Personal Data

We process personal data where necessary to:

• operate our online store;
• process and fulfil orders;
• receive and verify payments;
• assemble and personalise watches;
• arrange shipping and delivery;
• provide customer support;
• administer returns and refunds;
• provide warranty and after-sales service;
• maintain customer accounts;
• prevent fraud and misuse;
• secure our website and systems;
• comply with accounting, tax and other legal obligations;
• improve our products, services and website;
• measure store performance;
• manage reviews and affiliate relationships;
• send marketing communications where permitted;
• respect your privacy and marketing choices.

4. Shopify

Our online store is hosted and operated using Shopify.

Shopify processes personal data required to provide the ecommerce platform, checkout, customer account, hosting, security and related functionality.

Information may therefore be processed by Shopify and its authorised service providers in accordance with Shopify's own privacy obligations.

5. Other Service Providers and Integrations

Depending on the service you use, relevant information may also be processed by service providers used by EP Watches.

These currently include, where applicable:

• payment providers used at checkout;
• shipping and logistics providers;
• Judge.me, for product reviews;
• UpPromote, for affiliate programme management;
• TikFeed, for TikTok-related content;
• Faire, for wholesale-related services;
• Shopify Marketplace Connect, for marketplace integrations;
• Shopify Messaging;
• Translate & Adapt, for localisation;
• Shopify Flow, for store automation;
• social and messaging platforms that you choose to use when contacting or interacting with us.

We disclose only the information reasonably necessary for the relevant service.

Each independent provider may also process data under its own privacy policy and legal obligations.

6. Payments

Payment methods available at checkout may include, depending on your location and availability:

• payment cards;
• PayPal;
• TWINT;
• Klarna;
• cryptocurrency-related payment services;
• Shop Pay;
• Apple Pay;
• Google Pay;
• other methods displayed at checkout.

Payment information is generally processed by the relevant payment provider.

The methods actually available to you are those displayed during checkout.

7. Cookies and Similar Technologies

Our website uses technologies such as cookies that are necessary for functions including:

• shopping cart operation;
• checkout;
• account login;
• security;
• language and country preferences;
• website functionality.

Where required by applicable law and subject to your choices, additional technologies may also be used for analytics, performance, personalisation or marketing.

Where consent is legally required, non-essential technologies are used only in accordance with the applicable consent mechanism.

You can manage available privacy and cookie choices through the controls provided on the website or your browser.

8. Reviews and User-Generated Content

If you submit a product review, photograph, video or other content, information associated with that submission may be processed by EP Watches and the review platform we use.

Content you deliberately submit for public display may become visible to other visitors.

Do not include personal information in public content that you do not wish to disclose.

9. Email and Marketing Communications

Where permitted by law, and according to the choices you provide, we may send:

• product announcements;
• EP Watches Club updates;
• early-access information;
• new-release information;
• promotional communications;
• other brand news.

You can unsubscribe from marketing email using the unsubscribe method included in the message or by contacting us.

Transactional messages concerning an order, payment, return, warranty case or account are not marketing messages and may still be sent when required to provide the service.

10. WhatsApp and Social Media

If you contact EP Watches through WhatsApp, Instagram, Facebook, TikTok, LinkedIn or another third-party platform, that platform may process account details, communications and technical information under its own privacy rules.

EP Watches processes the information received through those channels to respond to you and provide the requested service.

11. International Data Processing

Some of our service providers may process data outside Switzerland or outside your country of residence.

Where required, appropriate safeguards are used for international transfers in accordance with applicable data protection law.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may reflect requirements relating to:

• order fulfilment;
• customer service;
• warranty and after-sales support;
• accounting;
• tax;
• fraud prevention;
• dispute resolution;
• legal obligations.

Data that is no longer required is deleted, anonymised or otherwise handled in accordance with applicable law.

13. Security

We use reasonable technical and organisational safeguards intended to protect personal information.

However, no online system, transmission method or storage system can guarantee absolute security.

14. Your Rights

Depending on the law applicable to you, you may have rights concerning your personal data, including rights to:

• obtain information about processing;
• access your personal data;
• request correction;
• request deletion where applicable;
• object to certain processing;
• request restriction of processing;
• withdraw consent where processing is based on consent;
• receive or transfer certain data where portability applies;
• make choices concerning marketing and cookies;
• lodge a complaint with a competent data protection authority.

Mandatory rights under applicable law remain unaffected.

To exercise a privacy right, contact:

eduardopimentawatches@gmail.com

We may need to verify your identity before responding to certain requests.

15. Changes to This Privacy Policy

We may update this policy when our processing activities, services or legal obligations change.

The latest version will be published on our website with the updated revision date.

16. Contact

Privacy questions or requests can be sent to:

EP – Eduardo Pimenta Watches
Route de Sommentier 2
1687 Vuisternens-devant-Romont
Switzerland

Email: eduardopimentawatches@gmail.com