Shipping policy
Shipping Policy – EP – Eduardo Pimenta Watches
EP Watches are prepared and hand-assembled in Switzerland. We aim to provide clear shipping information before you complete your purchase.
Final shipping options, prices and availability are displayed during checkout according to the destination and selected service.
1. Preparation and Assembly Time
Many EP Watches models are assembled individually after an order is placed.
For watches that require assembly or preparation, please allow up to 3 weeks before dispatch, unless a different timeframe is communicated on the product page or agreed with the customer.
If the ordered watch is already in stock and ready for dispatch, we normally dispatch it within 2–4 business days.
Personalised, engraved and 1/1 projects may require additional production time depending on the work agreed with the customer.
The preparation period is separate from the carrier's delivery time.
2. Shipping Within Switzerland
For delivery addresses in Switzerland:
Free standard tracked shipping is available on eligible orders from CHF 150.
The free-shipping benefit applies to eligible standard shipping methods. Premium, express, same-day or other higher-cost services may remain chargeable.
The available services and final price are always shown at checkout.
3. International Shipping
EP Watches ships internationally to the destinations currently enabled in our checkout.
For eligible destinations outside Switzerland, free standard shipping may be available from CHF 300 where this option is displayed at checkout.
Available carriers, shipping methods, delivery times and prices vary depending on the destination.
A country appearing on our website or in a currency selector does not necessarily mean that delivery is available to that country. The checkout determines current shipping availability.
4. Delivery Times
Carrier delivery times are estimates and begin after the order has been dispatched, not when the order is placed.
Actual transit times may be affected by:
- destination;
- carrier;
- customs processing;
- public holidays;
- peak periods;
- adverse weather;
- transport disruption;
- remote delivery locations;
- circumstances outside the reasonable control of EP Watches.
EP Watches cannot guarantee a specific delivery date unless expressly agreed in writing.
5. Tracking
Where the selected delivery service includes tracking, the customer will receive tracking information after dispatch.
Tracking information may take some time to become active after the shipping label has been created.
6. Insurance
Insurance depends on the shipping method selected.
EP Watches does not represent that every international shipping service is insured.
Where insurance is included or available, the applicable information will be determined by the selected carrier and shipping service.
7. Customs, Import VAT and Duties
For deliveries outside Switzerland, the destination country may impose:
- import VAT;
- customs duties;
- brokerage charges;
- handling fees;
- other local taxes or charges.
Unless they are expressly shown as included during checkout, these charges are normally the responsibility of the customer.
EP Watches does not control charges imposed by foreign customs authorities.
8. Delivery Address
Customers are responsible for checking that the delivery address entered during checkout is correct and complete.
If you notice an error, contact us immediately.
Once an order has entered preparation or has been handed to the carrier, it may no longer be possible to change the delivery address.
Additional charges resulting from an incorrect or incomplete address may be passed on to the customer where legally permitted.
9. Lost, Delayed or Damaged Parcels
If tracking indicates an unusual delay, loss or damage, contact us at:
eduardopimentawatches@gmail.com
We will assist in opening an investigation with the carrier where appropriate.
The available remedy may depend on the selected shipping service, carrier conditions and applicable consumer law.
If the product itself arrives damaged, please also retain the packaging and send us clear photographs as soon as reasonably possible.
10. Contact
For shipping questions:
EP – Eduardo Pimenta Watches
Route de Sommentier 2
1687 Vuisternens-devant-Romont
Switzerland